This Shipping Policy sets out the terms and conditions governing the dispatch and delivery of goods purchased via www.silentcaster.com (hereinafter referred to as the “Website”). By placing an order with silentcaster, you expressly agree to the stipulations detailed herein. Our distribution operations primarily serve clientele residing in Europe and the United States of America.

1. Order Processing All confirmed orders are subject to a standard processing period of 24 to 48 hours prior to dispatch. Once an order has entered the dispatch phase and the manifest has been generated, logistical parameters are locked, and amendments to delivery particulars cannot be accommodated. Customers are strictly advised to verify all delivery information provided at checkout.

2. Dispatch Location All items are stored, prepared, and dispatched directly from our designated facility at the following address: Light Industrial Unit C-12, Phase 4, Dubai Silicon Oasis (DSO), Dubai, P.O. Box 341041, United Arab Emirates.

3. Carriers and Transit Times We utilise established and reputable international logistics providers, including DHL Priority, FedEx Priority, and UPS Priority, to facilitate the delivery of goods. Following the initial processing period, the estimated transit time for deliveries to Europe and the United States is 3 to 9 business days. Please note that these timeframes are estimates based on standard logistical operations and may be subject to variations arising from customs clearance procedures, severe weather occurrences, or other unforeseen logistical disruptions.

4. Shipment Tracking Notifications To provide ongoing visibility regarding the status of your order, automated tracking updates will be issued to the email address submitted during checkout. These notifications will be dispatched at the following key logistical junctures:

• Upon dispatch of the order from our facility (inclusive of the tracking reference);
• Upon arrival of the parcel at the designated carrier sorting and processing facility;
• When the parcel is officially out for final delivery. Customers are encouraged to monitor their shipment’s progress via the respective carrier’s official tracking portal.

5. Delays and Investigations In the event that an order remains undelivered beyond the standard transit timeframe, we request that customers notify our support team in writing at table@silentcaster.com. Upon receipt of such notification, silentcaster shall institute a formal investigation in conjunction with the respective carrier. Resolutions—which may encompass a full refund or the issuance of a replacement item—will be determined exclusively upon the conclusion of the carrier’s official investigation and in strict accordance with the factual findings thereof.

6. Duties, Taxes, and Import Regulations Deliveries to Europe and the United States may be subject to import duties, taxes, or customs fees levied by the destination country’s authorities. The customer bears sole responsibility for the settlement of any such charges and for ensuring compliance with all local import regulations. silentcaster accepts no liability for delays, returns, or confiscations resulting from unpaid customs duties or regulatory holds.

7. Limitation of Liability silentcaster shall not be held liable for delivery failures, misroutings, or delays directly attributable to incorrect, incomplete, or illegible delivery information provided by the customer. Furthermore, the brand accepts no liability for logistical delays resulting from circumstances reasonably beyond our operational control.