Website: www.silentcaster.com Data Controller: silentcaster

This Privacy Policy outlines how silentcaster (referred to as the “Data Controller”, “we”, “us”, or “our”) collects, utilises, and protects the personal information of visitors and customers when accessing our website and purchasing our table leg pads and floor mats.

This document is governed by and strictly adheres to applicable global data protection laws, including the regulations of the United Arab Emirates, the European General Data Protection Regulation (GDPR), and relevant state privacy laws within the United States (such as the CCPA/CPRA).

By using www.silentcaster.com, you acknowledge the collection and use of your information in accordance with this policy.

1. Information We Collect

To fulfil your orders and provide a seamless browsing experience, we collect specific categories of personal information:

• Identity Data: First name and last name.
• Contact Data: Delivery address, billing address, email address (e.g., table@silentcaster.com), and telephone number.
• Transaction Data: Details about the products you have purchased from us.
• Usage Data: Information regarding how you interact with our website.

2. Payment Processing

All payment transactions on our website are processed directly by Stripe.

When you place an order, your payment details are transmitted directly to Stripe. We do not collect, process, or store your full credit card or debit card details on our servers. Stripe acts as an independent entity in collecting and processing your payment information, and their operations are governed by their own stringent privacy policies and legal obligations.

3. How We Use Your Information

We strictly utilise the collected data for the following lawful purposes:

• To process, fulfil, and dispatch your orders for table leg pads and floor mats.
• To communicate with you regarding your order status, tracking updates, and customer support inquiries.
• To comply with binding legal, tax, and accounting obligations in the jurisdictions we operate and sell into (United Arab Emirates, Europe, and the United States).
• To mitigate fraudulent activities and protect the integrity of our website.

4. Data Retention Period

We retain your personal information only for as long as is strictly necessary to fulfil the purposes outlined in this Privacy Policy.

To comply with statutory legal, accounting, and tax obligations across the United Arab Emirates, the European Union, and the United States, we retain all order, billing, and transaction data for a period of seven (7) years. Upon the expiration of this legal retention period, your personal data will be permanently erased or fully anonymised so that it can no longer be associated with you.

5. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We strictly limit the sharing of your information to the following categories of service providers, who are obligated to handle your data lawfully:

• Payment Processors: Stripe, for the sole purpose of authorising and completing your transaction.
• Logistics Partners: Courier services required to deliver your purchased products to your specified address.
• Legal Authorities: If mandated by law, we will disclose information to regulatory bodies or law enforcement to comply with legal proceedings in the UAE, Europe, or the United States.

6. Your Rights and Choices

Depending on your jurisdiction (including the GDPR in Europe and the CCPA/CPRA in the US), you hold robust rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data, subject to the legal retention requirements mentioned in Section 4.
• Right to Restrict Processing: You may request that we suspend the processing of your data under specific circumstances.
• Right to Data Portability: You may request the transfer of your data to another party.
• Right to Opt-Out (US Residents): We confirm that we do not sell your personal data.

To exercise any of these rights, please contact us directly at table@silentcaster.com.

7. Information Protection

We implement stringent organisational and physical protocols intended to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Please note that no method of transmission over the internet or method of electronic storage is completely impenetrable. Consequently, while we strive to use highly effective commercial means to protect your personal information, we cannot promise absolute protection.

8. International Data Transfers

As our operations are based in the United Arab Emirates and we serve customers in Europe and the United States, your information may be transferred to, and maintained on, servers located outside of your state, province, or country. We ensure that all international data transfers comply with applicable legal frameworks to maintain the privacy of your information.

9. Contact Information

If you have any questions, formal requests, or concerns regarding this Privacy Policy or how your data is handled, please contact the Data Controller:

Data Controller: silentcaster Email Address: table@silentcaster.com

We endeavour to acknowledge and comprehensively respond to all privacy-related inquiries within 48 hours.